We are seeking a dynamic and versatile Front of House Team Leader to join our team. This role brings leadership, creativity, and front-line hospitality, offering an exciting opportunity to shape guest experiences and inspire a thriving team culture. The ideal candidate will possess exceptional organisational skills, a talent for creative thinking and problem-solving and the ability to balance operational excellence with creative contributions.

Key Responsibilities:

Leadership and Team Management

• Oversee the day-to-day operations of the reception team, ensuring smooth and efficient processes.
• Provide training, mentoring, and support to reception staff, promoting a positive and motivated team environment.
• Collaborate with other departments to maintain seamless communication and exceptional guest service standards.
• Lead by example in delivering outstanding customer service, setting the tone for the team.

Reception Duties

• Welcome guests warmly and ensure their needs are met promptly and professionally.
• Taking part in check-ins, and check-outs with accuracy and efficiency.
• Address guest inquiries and concerns, going above and beyond to exceed expectations.
• Ensure the reception area is well-organised and reflects the brand’s standards of excellence.
• Taking responsibility for the ordering of stock supplies.

Create Duties

• Act as a liaison between the reception team and the creative team to implement new ideas and initiatives.
• To be able to assist in the running of craft workshops and or has an interest in childcare, however not essential.

Key Attributes:

• Strong leadership skills.
• A creative mindset and willingness to contribute ideas for guest engagement.
• Exceptional interpersonal and communication skills to build rapport with guests and staff.
• Highly organised and capable of multitasking in a fast-paced environment.
• A passion for hospitality and a commitment to delivering memorable experiences.

Requirements:

• Previous experience in hotel reception or a similar leadership role is essential.
• Proficiency in hotel management systems and standard office software.
• A track record of successful collaboration across teams and departments.
• Flexibility to work various shifts, including evenings and weekends and having a versatile role within the front of house team which will include a variety of roles.

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• Competitive salary PLUS a share of the Hotel Tips 
• A people-centric working environment
• Learning and internal career progression opportunities
• A permanent contract with 28 days holiday per year (29 after 1 year)
• Long service scheme, enjoy a free stay at Bedruthan after your first year!
• Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme!
• Local partnership discounts
• Health Shield Healthcare Plan

On-site team accommodation is available

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Going above and beyond to make sure when you join our family you will be a part of one of the most exciting independent companies in the UK.

Joining our team isn’t a job, it’s a lifestyle choice.