Are you a warm and welcoming people-person?

Do you thrive in calming, guest-focused environments?

Are you passionate about wellbeing and creating memorable spa experiences?

What do we want?

We’re looking for a naturally friendly, organised, and guest-focused Spa Host to join our nurturing wellness team. You’ll be the first point of contact for guests visiting our award-winning spas, ensuring they feel relaxed, informed, and cared for from the moment they arrive. This role blends reception duties, guest support, coordination with therapists, and maintaining serene spa spaces – all set within the stunning clifftops of North Cornwall at the Bedruthan and Scarlet Hotels. This is a part time contract of 24 hours per week. 

Responsibilities and Duties:

- Welcome spa guests with warmth and professionalism.

- Manage bookings and guest queries using digital systems.

- Provide guidance on treatments, facilities, and products.

- Maintain immaculate spa and relaxation areas.

- Support therapists with operational needs.

- Prepare treatment spaces and ensure a calming environment.

- Handle payments, check-ins/outs, and admin tasks.

- Deliver exceptional hospitality aligned with brand values.

Essential:

- Previous customer service or front-of-house experience.

- Confident using booking systems and computers.

- Genuine interest in wellness or hospitality.

Desired:

- Experience in a spa or leisure environment.

- Knowledge of treatments or spa products.

- First Aid certification.

Key Skills:

- Excellent communication skills.

- Strong organisation and time management.

- Calm, guest-focused approach.

- Digital literacy with booking/admin systems.

- Proactive problem-solving.

- Ability to work independently and in a team.

Why join us?

As a family-owned, independent Cornish business, we value every member of our team. Benefits include:

- £12.60 per hour + share of hotel tips

- People-centric working environment

- Learning and progression opportunities

- 28 days holiday (increasing to 29 days after 1 year)

- Long service scheme: free stay after year one!

- 40% off food, drinks & hotel services while on shift

- Local partnership discounts

- Health Shield Healthcare Plan

- Temporary on-site team accommodation available

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Joining our team isn’t just a job – it’s a lifestyle choice.