We enjoy looking after people, that’s what great people do.

Here at the Scarlet and Bedruthan Hotel, every phone call is an opportunity to capture guests and explain the importance of unwinding and relaxing in one of Spas. You will manage the diary (we call it Trybe), we will coach you to maximise bookings and this will help to create a strong foundation for our sustainable spa.

Using language carefully, enticing guests with the spa story in a short space of time; starting the relationship on the right foot, ready for the seamless and nurturing experience you will sell to them. We will help you hone your keen eye for detail which, in turn, will assist you to create a seamless guest experience.

Think you’ve got it?

• Similar experience with customer service, client bookings and diary management
• Excellent and personalised guest care and communication skills and a responsive attitude to customer and team feedback
• Strong computer literacy to operate the booking software
• An understanding of a spa guest journey and how to create a seamless experience
• Driven, pro-active approach to work and sales
• An awareness of holistic therapies
• Enthusiasm to take up opportunities
• Reliable, honest, genuine and authentic
• Intuitive, empathetic and flexible
• Positive telephone manner and a desire to go above and beyond for guests, also reflected within email language
• A passion for caring about the environment

You will need to demonstrate:

• Previous experience in a similar role.
• You are positive, warm, friendly and have the ability to build genuine relationships.
• You are a great communicator, confident and articulate.
• Good organisational skills.
• Excellent spoken and written English skills.

What we offer:

As an independent Cornish business, we value each person who works as part of our talented team. We offer a range of benefits and perks, that reflect our commitment to making this an amazing place to work. Our reservations team are based at the Bedruthan Hotel and this will be your home during working hours.

This role is full-time (5 days, 40 hours) but part-time hours can be considered for the right candidate. We work Monday – Sunday, with 8.5 hours shifts between the hours of 8.30am – 6pm, therefore weekend availability is important. This role is in person, we are unable to offer remote working.

• £12.21 per hour (rising to £12.60 from 1^st May) plus a share of hotel tips
• The ability to earn an additional 10% sales bonus paid quarterly
• Full-time permanent contract
• 28 days holiday per year (29 after 1 year)
• A team based and highly supportive work family
• Our own discount scheme – offering a range of our services and hotel stays
• Long service scheme, enjoy a free stay at Bedruthan after your first year!
• Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme!
• Learning opportunities and career progression possibilities
• Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme!

On-site team accommodation is available.

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. Going above and beyond to make sure when you join our family you will be a part of one of the most exciting independent companies in the UK.

Joining our team isn’t a job, it’s a lifestyle choice.