Are you a natural relationship builder who thrives on turning ideas into unforgettable experiences?

Do you love closing a sale and making someone’s day?

Can you see yourself crafting dream weddings and impactful events — all while being inspired by the sea views?

What do we want?

We’re on the lookout for a confident, people-focused Event Sales Specialist to join our dynamic Sales & Reservations team. Based at Bedruthan and Scarlet Hotels, you’ll be the first point of contact for guests planning everything from weddings and celebrations to corporate events and retreats. This role is all about building genuine connections, understanding what matters most to each guest, and guiding them through the planning journey with warmth and professionalism. You'll thrive in a fast-paced, target-driven environment where hospitality meets creativity, and no two days are the same.

Responsibilities and Duties:

• Act as the first, friendly point of contact for all event and wedding enquiries (phone, email, in-person)

• Build strong, lasting relationships with guests by understanding their vision and event needs

• Confidently sell and upsell venues, packages, and hotel services to meet targets

• Lead venue show rounds, creating a memorable first impression of the hotels

• Draft tailored proposals, manage contracts and deposits, and keep booking details accurate and up-to-date

• Collaborate with operational teams to ensure smooth handovers and flawless event execution

• Collect guest feedback post-event and proactively pursue repeat business

• Stay informed on industry trends, competitors, and new sales opportunities

Qualifications:

• Experience in sales, events, hospitality or reservations is desirable

• Excellent communication skills — written, verbal and in-person

• A confident and friendly telephone manner

• Organised and detail-focused, with a proactive mindset

• Ability to remain calm under pressure and manage multiple priorities

• Previous experience with booking systems or CRM software is a bonus (training provided)

• An interest in weddings, hospitality, sustainability, or independent businesses is welcomed

Key Skills:

• Sales and relationship building

• Communication and active listening

• Organisation and time management

• Team collaboration

• Problem-solving and adaptability

• Confidence and professionalism

As a family-owned, independent Cornish business, we value every member of our talented team. We offer a range of benefits and perks to reflect our commitment to making our hotels such a desirable place to work. These include:

• Hourly rate of £12.60 plus a share of hotel tips

• The ability to earn an additional 10% sales bonus, paid quarterly

• A people-centric working environment

• Learning and internal career progression opportunities

• A permanent contract with 28 days holiday per year (29 after 1 year)

• Long service scheme – enjoy a free stay at Bedruthan after your first year!

• Enjoy 40% off food and drinks, along with a range of other services throughout the hotel with our own discount scheme

• Local partnership discounts, including discounted gym membership

• Health Shield Healthcare Plan

• On-site team accommodation is available

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet Hotels have always been trailblazers in hospitality — creating unforgettable stays, memorable events, and meaningful connections.

Joining our team isn’t a job, it’s a lifestyle choice.